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  • How long does it take to make and ship a custom order?
    Please allow 2-3 weeks for sourcing, making and processing your order. The seller will be in contact with you during this period for design clarifications, yarn and color choices or any other clarifying questions so please be sure to provide an effective contact method at checkout. Once processed, your order will be shipped via the shipping method selected at checkout, 1-7 business days should be expected. For rush orders please contact the seller directly before purchasing.
  • What type of yarn is used?
    Here at Chou, we fully understand the importance of long lasting, ethically sourced and sustainable textiles and fibers. With that being said, our starter collection 'Café' consist of post consumer recycled acrylic or acrylic. We not only plan to, but will ensure the use of more natural and durable fibers in the near future. Please contact us with suggestions or concerns.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • How do I wash and care for my new knitwear piece?
    Wash and care instructions vary depending on the fibers used. Please refer to the product page for specific instructions. Generally, care for your knitwear gently and with intention to ensure a long lifecycle.
  • Who is the creator of the pieces?
    Hey there! My name is Kena Parks. I am a fashion design student with a passion for textiles and fiber art. I hope my mini collections and custom orders bring life and excitement to your wardrobe. I strongly encourage you to support slow fashion businesses and learn more about your own clothing impact. Thank you greatly for the support <3
  • How many days does it take to receive my order?
    Please allow 1 week for processing and packaging of your order. Once shipped, depending on your choice of shipping, you should receive your package in 2-7 business days. Please contact our team with specific circumstances or rush orders.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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