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Please read carefully 

Shipping Policy

Thank you for supporting Chou. We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy outlined below:


1. Processing Time:

   - Once an order is placed, please allow up to 1 week for processing before the order is shipped.

   - During peak seasons or promotional periods, processing time may be slightly longer. We will communicate any delays on our website or through email notifications.


2. Shipping Methods and Delivery:

   - We offer a variety of shipping methods to cater to your needs.

   - The available shipping options and estimated delivery times will be presented at the checkout page based on your location and the items in your order.

   - Please note that the estimated delivery times are provided by the shipping carriers and are subject to their policies and any unforeseen circumstances (e.g., weather conditions, customs delays).


3. Shipping Rates:

   - Shipping rates are calculated based on the weight, dimensions, and destination of the package.

   - The shipping cost will be displayed at the checkout page before you finalize your order.

   - We may offer free shipping promotions or discounts on certain orders. Such offers will be communicated on our website or through promotional emails.


4. Order Tracking:

   - For all orders, we provide tracking information to keep you updated on the status of your shipment.

   - Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

   - You can also find the tracking information by logging into your account on our website.


5. Shipping Address:

   - It is the customer's responsibility to provide an accurate and complete shipping address at the time of placing the order.

   - Please double-check the address details to ensure that they are correct.

   - We are not responsible for any delays, lost packages, or additional costs incurred due to incorrect or incomplete addresses provided by the customer.


6. International Shipping:

   - We offer international shipping to select countries.

   - Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

   - Customs procedures and delivery times may vary depending on the destination country. Please allow additional time for international deliveries.


7. Shipment Issues and Lost Packages:

   - In the rare event of a lost or undelivered package, please contact our customer support team. We will initiate an investigation with the shipping carrier to resolve the issue.

   - If a package is confirmed as lost, we will either issue a replacement or provide a refund, depending on the circumstances and product availability.


Please note that our shipping policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.


If you have any further questions or need assistance regarding shipping, please don't hesitate to contact our customer support team. We are here to help.

Return &

Exchange Policy

At Chou, we value our customers' satisfaction and want to ensure a positive shopping experience. We understand that sometimes you may need to inquire, return or exchange an item. To make the process as seamless as possible, we have developed the following refund policy:


1. Eligibility for Refunds:

   - Refunds are by inquire for all products purchased directly from Chou.

   - To be eligible for a refund, the item must be unused, unworn, and in its original condition with all tags and packaging intact.

   - Please note that certain items, such as underwear or personalized/customized products, may not be eligible for a refund due to hygiene or personalization reasons. We will clearly indicate such items on their respective product pages.


2. Timeframe for Refunds:

   - You have up to 30 days from the date of purchase to request a refund.

   - After 30 days, we may offer an exchange or repair at our discretion.


3. Refund Process:

   - To initiate a refund, please contact our customer support team via Provide your order details and reason for the refund request.

   - Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.

   - Once we receive the returned item and verify its condition, we will process the refund.

   - Refunds will be issued to the original payment method used during the purchase.

   - Please note that shipping fees and any applicable taxes or duties paid during the initial purchase are non-refundable.


4. Return Shipping:

   - If the return is due to our error (e.g., incorrect item shipped, defective product), we will provide a prepaid shipping label for the return.

   - If the return is not due to our error, the customer will be responsible for the return shipping costs.

   - We recommend using a trackable shipping method to ensure the safe and timely return of the item.


  1. Exceptions:

   - In the unlikely event of a damaged or defective item, please contact us immediately. We will address the issue promptly and provide an appropriate solution.


Please note that our refund policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.


If you have any further questions or need clarification, please don't hesitate to reach out to our customer support team. We are here to assist you.

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